{"id":44,"date":"2026-10-23T02:56:55","date_gmt":"2026-10-23T02:56:55","guid":{"rendered":"https:\/\/helixframerapp.com\/ours\/contact\/"},"modified":"2026-10-23T02:56:55","modified_gmt":"2026-10-23T02:56:55","slug":"contact","status":"publish","type":"page","link":"https:\/\/helixframerapp.com\/ours\/contact\/","title":{"rendered":"Contact us"},"content":{"rendered":"

[vc_row el_class=”legal-page”][vc_column][vc_column_text]<\/p>\n

Connect with Ours<\/p>\n

Contact us<\/h1>\n

Questions should have a clear path. Reach Ours support for website questions, general assistance, or help using the test experience.<\/p>\n

Do not use this website for emergency care.<\/strong> If you are experiencing a medical emergency, call 911 or your local emergency number, or go to the nearest emergency department. Do not send personal health information by email.<\/div>\n
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How to reach us<\/h2>\n
\n
\n
Legal entity<\/dt>\n
Ours Health<\/dd>\n<\/div>\n
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Business address<\/dt>\n
12636 High Bluff Drive, Suite 400
San Diego, CA 92130
United States<\/dd>\n<\/div>\n
\n
Support email<\/dt>\n
support@tryours.com<\/a><\/dd>\n<\/div>\n
\n
Support phone<\/dt>\n
(619) 473-4044<\/a><\/dd>\n<\/div>\n
\n
Clinical provider network<\/dt>\n
Ours uses the OpenLoop provider network<\/a>. Independent licensed clinicians and professional entities provide clinical services and make clinical decisions.<\/dd>\n<\/div>\n
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Clinical privacy notice<\/dt>\n
For clinical care through the OpenLoop provider network, review the OpenLoop Notice of Privacy Practices<\/a>.<\/dd>\n<\/div>\n
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State coverage<\/dt>\n
Services are available in all 50 states and Washington, D.C., subject to clinical appropriateness, treatment availability, and applicable law.<\/dd>\n<\/div>\n
\n
Partner pharmacies<\/dt>\n
Red Rock Compounding Pharmacy, Health Warehouse, Precision Medicine, and Triad Rx. See the Terms of Use<\/a> for addresses, phone numbers, and fulfillment information.<\/dd>\n<\/div>\n<\/dl>\n<\/section>\n
\n

For current site questions<\/h2>\n

Email support@tryours.com<\/a> or call (619) 473-4044<\/a> for help with the public website or test experience. Please do not send personal, medical, insurance, or payment information by email.<\/p>\n<\/section>\n

\n

What to expect from care<\/h2>\n

If Ours makes telehealth services available, licensed healthcare professionals will make independent clinical decisions. A completed intake, if offered, does not guarantee a consultation, prescription, insurance coverage, or a specific health outcome.<\/p>\n<\/section>\n

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[vc_row el_class=”legal-page”][vc_column][vc_column_text] Connect with Ours Contact us Questions should have a clear path. 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